Privacy Policy

1. Introduction

StoryDreaming ("Company," "we," "us," or "our") creates imaginative storytelling tools for families. This Privacy Policy explains how we handle personal information when you access our websites, mobile experiences, or related services (collectively, the "Services").

We design our practices to meet the requirements of applicable privacy laws, including the EU and UK General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA) as amended by the CPRA, and the Children's Online Privacy Protection Act (COPPA). Where these laws differ, we apply the most protective standard that is reasonably practical.

2. Information We Collect

We intentionally avoid collecting information about children directly. Parents or guardians must provide and manage any personal data needed for a child's story experience.

• Account and contact details such as name, email address, and authentication credentials.
• Story inputs and creative preferences you provide so the Services can generate content.
• Transactional data related to purchases, credits (stardust), refunds, or subscriptions.
• Usage analytics including device data, log files, and events captured through privacy-conscious analytics providers.
• Support correspondence, survey responses, or community feedback.
• Content uploaded by you (for example, images or audio) for personalization features.

3. How We Use Information

• Deliver, maintain, and improve the Services, including troubleshooting and quality assurance.
• Generate stories, artwork, and audio using machine learning models configured by us or trusted vendors.
• Personalize recommendations, onboarding flows, and in-product messaging.
• Process payments, fulfill orders, and detect fraudulent or abusive activity.
• Provide customer care and respond to inquiries.
• Comply with legal obligations, enforce our Terms of Service, and protect the rights and safety of users.

4. Legal Bases For Processing (GDPR/UK GDPR)

• Performance of a contract: to provide the Services you request.
• Legitimate interests: to secure our platform, prevent misuse, and improve user experiences, balanced against your rights.
• Legal obligations: to satisfy recordkeeping, tax, and compliance requirements.
• Consent: for optional features such as marketing communications or analytics cookies where required.

5. Sharing and Disclosure

We share information with carefully selected processors that help us operate the Services, subject to data processing agreements and strict confidentiality obligations. Categories include hosting infrastructure, payment processors, analytics tools, customer support platforms, authentication providers, and content moderation vendors.

We may disclose information to advisors, regulators, or law enforcement when required by law or to protect our legal rights. We do not sell or rent personal data.

6. International Data Transfers

We operate globally and may transfer information to jurisdictions that may not provide the same level of data protection as your home country. When we do, we rely on legally recognized safeguards, such as Standard Contractual Clauses, to ensure adequate protection.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce agreements. Story drafts and generated assets can be deleted by you at any time through account settings, and we periodically purge dormant accounts to reduce risk.

8. Children's Privacy

Although StoryDreaming is designed for families, our Services are intended to be operated by adults. Parents and guardians must supervise any child's use and should avoid sharing personal data about a child beyond what is necessary for the storytelling experience. If we learn that personal data about a child under 13 (or the minimum age in the relevant jurisdiction) has been collected without verifiable parental consent, we will delete it promptly.

9. Your Privacy Rights

Depending on where you live, you may have rights to access, correct, delete, restrict, or object to our processing of your personal data, as well as the right to data portability. You can exercise these rights by contacting us at the address below. We will verify your identity before fulfilling requests and may decline requests where permitted by law (for example, when disclosure would impact the rights of another user).

10. Marketing Choices

We send email updates about new stories or features only if you opt in. You can unsubscribe at any time by following the instructions in those messages or adjusting your account preferences. Even if you opt out, we may still send service or transactional communications such as password reset emails or invoices.

11. Automated Decision-Making and AI

Our storytelling models generate content based on prompts and training data. We review model outputs for safety but cannot guarantee every result. We do not use automated decisions that produce legal or similarly significant effects without human oversight.

12. Security

We employ administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, or alteration. These measures include encryption in transit, access controls, routine audits, and vendor security assessments. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

13. Third-Party Links and Integrations

The Services may link to third-party websites or offer integrations with platforms you choose to use. Your interactions with those parties are governed by their own privacy policies, not this one.

14. Changes to This Policy

We may update this Policy from time to time to reflect operational, legal, or regulatory changes. We will post the updated version and revise the Last Updated date above. If changes materially affect your rights, we will provide additional notice via email or in-product messaging before they take effect.

15. Contact Us

If you have questions, requests, or concerns about privacy, contact us at:

StoryDreaming Privacy Team [Your Company Address] Email: privacy@storydreaming.app